Home » FAQ

Frequently Asked Questions
Welcome to our FAQ page! Here you’ll find quick answers to common questions. If you don’t see what you’re looking for, feel free to contact us directly.
1. Q: Are you an OEM or ODM factory?
A: We provide both OEM (manufacturing based on your design) and ODM (original designs developed by our team) services, supporting everything from sample production to bulk orders.
2. Q: What is your factory size and production capacity?
A: Our factory in Guangzhou spans 3,000㎡ with 300+ skilled workers. We develop over 3,000 new designs annually, ensuring stable quality and timely delivery.
3. Q: What materials and stones can you work with?
A: We specialize in silver, k-gold and brass that can set natural gemstones, cubic zirconia, pearls, and more. Stainless steel is also supported, but the MOQ required for stainless steel is very high.
4. Q: How do you ensure product quality?
A: Each product undergoes strict quality control checks and meets international export standards. We also comply with nickel, lead, and cadmium testing requirements.
5. Q: What is the minimum order quantity (MOQ)?
A: Our MOQ is quite low. The lowest is 1 piece, but it’s best to order 5 pieces. The minimum order quantity required for different materials and styles varies. For more details, please get in touch with us who are making it easy for small brands or designers to start custom jewelry projects.
6. Q: How long does production take?
A: Samples are typically ready in 5–10 days, and bulk orders usually take 15–30 days, depending on design complexity.
7. Q: Do you offer packaging and logo engraving?
A: Yes, we provide customized packaging, logo engraving, and private label services for a complete brand solution.
8. Q: Can you ship overseas?
A: Absolutely. We have extensive experience exporting worldwide and can assist with shipping and customs documentation.
